News and Articles

Dean Mitchell Restoration Partners With Coastal Insurance Underwriters

Kevin Parker, citybizlist.com - October 2, 2013

Dean Mitchell Restoration, the only restoration and remediation company in Florida providing the web-based emergency preparedness program faciliSmart, is proud to announce they have partnered with Coastal Insurance Underwriters for use of their faciliSmart program. The faciliSmart program is a web-based emergency preparedness and building management software tool that simplifies disaster planning, helps reduce loss in the event of an emergency, and expedites the claims process to get clients back on their feet faster.

Coastal Insurance projects this software program will be implemented in approximately 500 properties across the state of Florida over the next 12 months with additional properties and continuous growth taking place at the same time. Key members of the Coastal Insurance Underwriters team as well as insurance agencies throughout the state of Florida will undergo training sessions via videoconference and on-site with members of the Dean Mitchell Restoration team to ensure all are properly trained and can best utilize this vital service.

“Knowing there are a number of emergencies that can take place at any day or time, we are being proactive and taking the steps to prepare early to lessen loss,” said Chuck Bushong CPCU, CLU President / Chief Executive Officer of Coastal Insurance Underwriters. “The highly advanced faciliSmart program will be a value added option to our customers at no charge and will help to reduce insurance claims, and the costs for our customers, ensure the safety of our clients, and will help to keep damage at a minimum. We are confident this program will be a major asset to our clients.“

The faciliSmart program is fully customizable and allows the entire team instant access to their critical systems. This enables teams to shut down and protect systems in real time to reduce damage. Additionally, with the push of a button, this system can automatically contact critical personnel saving time, worry and added expense. The program also serves as a strong organization tool storing vital facility documentation – such as service records, warranty and insurance information, repair manuals and other crucial emergency information, in one place and will help to expedite the claims process. The faciliSmart program can be accessed anytime, anywhere, via a computer, a tablet, or a smartphone.

In addition to faciliSmart, Coastal Insurance Underwriters and their clients who utilize the emergency preparedness program will receive priority response from Dean Mitchell Restoration for emergency restoration services along with remediation discounted pricing.

To learn more about Coastal Insurance please visit www.ciuins.com/ and to learn more about faciliSmart or Dean Mitchell Restoration, please visit www.deanmitchellrestoration.com or www.facilismart.com or call 1- 888-253-4441.

About Dean Mitchell Restoration:
Established in 1991, Dean Mitchell Restoration is the most trusted name in restoration and remediation services. With it's fire, mold, or water damage restoration services, the company has a team of qualified and licensed contractors, carpenters, painters, plumbers, and flooring experts to ensure high-quality work is completed, the first time. The team also serves as a resource for emergency preparedness to ensure clients are prepared before the storm and can get back on their feet faster. To learn more, please call 888-253-4441 or visit www.deanmitchellgroup.com.


FaciliSmart Software Featured in Cleanfax Online Magazine

Click below to see our listing in the New Products section


FaciliSmart Software Enables Healthcare Organizations and Hospitals to Prepare for Any Emergency Situation & Disaster

With An Active Hurricane Season On The Horizon, Program Can Be Key

Dean Mitchell Restoration, a South Florida based restoration company specializing in fire, water and mold damage serving healthcare, hospital, and assisted and independent living facilities, is proud to announce the addition of the faciliSmart system to their list of services. FaciliSmart, a web-based emergency preparedness and building management software tool simplifies disaster planning, helps to reduce loss in the event of an emergency, expedites the claims process, and gets clients back on their feet faster.

This software program, which in the state of Florida is only available through Dean Mitchell Restoration, is fully customizable and allows the entire team instant access to their critical systems, no matter where they are, allowing them to shut down and protect the systems in real time to reduce damage. “For example,” said the director of business development at Dean Mitchell Restoration. “If there is a hurricane or heavy rain storm and water gets into the building, or if there is an emergency situation with an agitated patient or family member in the building that authorities should be called in for, teams can pull up emergency plans right on their cell phones or tablets and will have the protocol for handling the situation at their fingertips.”

FaciliSmart also serves as a strong organization tool to clients that stores vital facility documentation – such as service records, warranty and insurance information, repair manuals and other crucial emergency information, in one place and can be accessed by anyone on the facilities team anytime, anywhere. The tool will help to expedite the claims process giving clients a full report of their property in pre-damage status. “If the maintenance director is on vacation and can’t be reached, this system would let all employees gain access to information that could help them know, for example, where to find a water valve that could shut off a leak, reducing loss in the emergency situation saving the company money,” said Licata.” Additionally, this system can help to automatically contact critical personnel when it is activated saving time, worry and added expense. FaciliSmart clients will also have access to discounted restoration and repair pricing.

Since the program’s launch in early 2012, over 200 buildings and companies in Florida have enabled the program and have seen a 100% success rate. In fact, Richard Havens, director of engineering at Merin Hunter Codman, Inc., has installed faciliSmart in his offices to “minimize loss when the unexpected happens,” and has been more than pleased with the program.


Blown away

Posted on June 25, 2013 by Michelle Kaplan

The saying goes that you can never be too prepared.

In light of recent weather activities across the country such as tornados, floods, fires and right here at home in the midst of South Florida’s hurricane season, that saying has never rang truer.

“Being prepared is key in reducing disaster for any home or business,” said the director of business development for Dean Mitchell Restoration.

Dean Mitchell Restoration – a top restoration and remediation company in South Florida – has developed new software that can ease the mind of business owners everywhere: faciliSmart.

faciliSmart is a web-based crisis mitigation software tool that can help minimize losses during emergency events. The software is designed for property, facility, school and hospital managers to simplify disaster planning.

Using faciliSmart, claims can be processed faster, getting you back to the business of doing business faster; time, after all, is money and hurricane season typically sets us back about $1.8 billion in damages annually.

Imagine being able to access critical systems from anywhere. With this custom-made system, your team can spring into action, accessing emergency protocol on their cell phones so everyone can be on the same page. When everyone knows what role they play during an emergency, nothing is left to chance. What could be a chaotic scenario can now be controlled.

So what happens to your company when an actual emergency strikes?

Maybe you’re prepared and have a crisis plan in place. Usually someone is in charge of that plan. Unfortunately, it’s not inaccessible to the entire team. In fact, while the crisis is occurring, that plan could be locked away in someone’s desk drawer – making it useless.

faciliSmart will instantly contact key personnel, alerting them to the crisis. They can instantly pull up emergency plans and gain access to critical systems allowing them to take immediate action; they can literally shut down their systems, protecting them, all in real time.

For more information about faciliSmart, visit www.facilismart.com or contact Dean Mitchell Restoration directly at (561) 881-2142. For solid advice on hurricane preparedness, visit www.deanmitchellgroup.com/restoration/hurricane-preparedness.


Early preparation is key to safety during a storm

June 3, 2013

Director of Business Development, Dean Mitchell Restoration

For more than 10 years, Dean Mitchell Restoration has provided restoration and remediation services to both residential and commercial customers across Florida. Below are a few questions to help get residents thinking about the storm season that is now here and what Floridians can do before that first hurricane warning.

Q. We know there are a number of things to do when you can get that storm warning. What do you advise residents to do early in the season, before a hurricane is on its way?

A. There are a number of things you can do to prepare your property or business prior to a storm. In fact, it’s almost better to do so before there is even a storm on the horizon.

• You should check the exterior of your home for any cracks that may need to be sealed. Doors and windows, even skylights, should be caulked to ensure all worn down seals are filled in to prevent water leaking in to your home.
  • Have your vegetation trimmed. You don’t want to have loose branches when strong winds are coming through.
  • Find out if you are in an evacuation zone (and find out the evacuation route if so).
  • Learn the elevation of your property and if you may be in a flood-prone area. If you are, plan an alternate location to stay during the storm.
  • One that people don’t think of, but is important, is to identify a restoration company early. Any reputable company can give a background on their company, and their specialties, as well as quote you on their pricing and will stand by that quote even after a storm with major damage. If you do have any damage you can call them directly and can know you are getting quality work and not inflated pricing.

Q: A storm warning has been issued. Now what do I do?

A: Once you are certain that a storm is coming, the clock is ticking to prepare your property. All furniture, toys, trashcans, basically anything that is not secured to the ground should be brought inside. All windows should be covered with hurricane shutters or wood (note: tape will not prevent a window from breaking) and garage doors should be reinforced. If wind enters the garage it could cause costly structural damage. You should also be sure that your supply kit is fully stocked and there is enough food, water and supplies for everyone who will be with you during and after the storm. If you have a gas grill, be sure to turn off the propane. If you have a boat or jet ski, be sure they are secured or in a safe location. Also, make sure you know how to drain your pool if the water level gets too high.

Q: I’d like additional information on ways I can prepare for hurricane season. Where can I find it?

A: For your convenience, we’ve added a number of helpful checklists, including a supply checklist, a tracking map, and more at www.deanmitchellgroup.com. Additionally, there are a number of resources available to you at www.pbcgov.com or www.nhc.noaa.gov. If you need additional assistance, give Dean Mitchell Restoration a call at (561) 881-8567 and we can help you ensure your home is ready this hurricane season.

To learn more about ways you can prepare early this hurricane season, or to download your own tracking map and checklist, visit www.deanmitchellgroup.com.


Dean Mitchell Restoration enables faciliSmart system

June 5, 2013
SouthFloridaSunrise.com Staff report

Just in time for hurricane season, Dean Mitchell Restoration, a South Florida restoration and remediation company has added the new faciliSmart software program to their services.

Facilismart, a web-based emergency preparedness and building management software tool used by property, facility, school, and hospital managers, simplifies disaster planning, helps to reduce loss in the event of an emergency, expedites the claims process, and gets clients back on their feet faster.

This new software program, which in the state of Florida is only available through Dean Mitchell Restoration, will enable clients to better prepare for emergencies, including those that can result from the impending hurricane season, which causes an estimated $1.8 billion of damage each year.

“FaciliSmart puts managers at the helm of their emergency preparedness with this new management software,” said the director of business development for Dean Mitchell Restoration. “The program is fully customizable and allows the entire team instant access to their critical systems, no matter where they are, enabling them to shut down and protect the systems in real time to reduce damage. In fact, should an emergency arise, teams can pull up emergency plans right on their cell phones and know the protocol for handling the situation.”

The system can automatically contact critical personnel when it is activated – saving time and added expense. FaciliSmart also stores vital facility documentation – such as service records, warranty and insurance information, repair manuals and other crucial emergency information, in one place, and can be accessed by anyone on the facilities team via a computer, a tablet, or a smartphone. According to Licata, the software will help to expedite the claims process giving clients a full report of their property in pre-damage status, as well as have vital information at their fingertips. FaciliSmart clients will also have access to discounted restoration pricing from Dean Mitchell.


Inside South Florida Hurricane Prep

June 3, 2013



Firm seeks not just to restore damage but prevent it in smartphone age

May 19, 2013
By Charles Elmore - Palm Beach Post Staff Writer

A West Palm Beach firm that specializes in water, fire and mold restoration isn’t just pitching help after bad things happen.

It’s also trying to help hotel workers baffled by a burst pipe at 3 a.m. or a teacher crouched in a school closet during an unexpected lockdown.

The idea is a web-based system that lets workers gain access to emergency plans on their smartphone, tablets or other devices, said the director of business development for Dean Mitchell Restoration. He says the privately-held West Palm Beach firm is the only resortoration company in Florida offering the faciliSmart software tool — and it’s currently free to clients.

“If the maintenance director is on vacation in Key West and can’t be reached, this system would let all employees gain access to information that could help them know, for example, where to find find a water valve that could shut off a leak,” Licata said.

With hurricane season arriving June 1, the system allows employees quick access to information about critical building systems that can be shut down to limit damage, he said.

“The plan isn’t sitting in somebody’s locked desk drawer,” Licata said.

Most of the company’s 140 clients in Palm Beach and Broward counties are commercial office buildings, hotels, condos and hospitals, he said, but the firm is looking to expand its reach.

Licata said a pilot project is in the works with a Palm Beach County school he did not identify.

After tragic incidents that have drawn national attention, schools in various states have been strengthening their plans to deal with emergencies including armed intruders, he noted.

With a smartphone or other compatible device, “a teacher huddling in a closet with kids can see the map, the game plan,” Licata said.

Employees also can send emergency messages to others preprogrammed into the system, he said. Or a manager could get into key records and plans away from work, he said.

Dean Mitchell Restoration, whose roots go back to the early 1990s, has revenues of more than $5 million and 50 employees, according to Licata.

Hurricane season brings an average of $1.8 billion in damage each year, the company figures — a number that can get bigger fast in years big storms hit.

The company says its service can help limit the damage in the first place, and then expedite the claims process by giving clients a full report of their property in pre-damage status.

A big goal is to “minimize loss when the unexpected happens,” said client Richard Havens, director of enginering at Merin Hunter Codman Inc. His company manages office buildings and other properties in cities including West Palm Beach and Palm Beach Gardens.

As Licata tells it, “The program is fully customizable and allows the entire team instant access to their critical systems, no matter where they are, enabling them to shut down and protect the systems in real time to reduce damage.”

Should an emergency arise, he said, “teams can pull up emergency plans right on their cell phones and know the protocol for handling the situation.”